Subject: Arabic Language Test - Liwaa alsamaraay
From: Liwaa alsamaraay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Oct 2019 01:02:36 -0400

| | Foreign Language Screening Test

Name | Liwaa alsamaraay
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Is this case I will give excuse to costumer offer him discount and talk to him by good way to make him happy I will be polite to the costumer whatever he said i understand
I will apologise and make sure he calms down
And gets he’s pizza as soon as possible

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I studied in high school in Baghdad after, I came to India i took English language course.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | المطعم ... في حاله الخدمه بشكل جيد يسكون الزبون في حاله من ألواحه إما في حاله العمل بشكل افضل سيكون الزبون في حاله اكثر راحه وسروراً للخدمه التي قدمته له وسيحاول القدوم مره أخرى واصتحاب الأصدقاء وتكلم على الخدمه التي قدمت له من طرفنا

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

اريد اعمل في هذا المكتب لان لديه تجربه سابقه في العراق وأنا متاكد سيوف لم يكون لدي الصعوبة في هذا الخدمه وأنا مسرور انا اعمل في هكذا مكتب
انا قوي في اللغة العربية مع العلم انا لغتي الأم لكن لدي أسلوب القناعه للشخص المقابيل

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | سافرت اكثر من مدينه في الهند لكن اشغل انجذابي مدينه كوى كانت لدي ذكره جميل في تلك السفرة مع الأصدقاء انجذبت إلى جمال الطبيعة  تمتعت بلوقت في ذالك الحين كانت سفره سعيده أتمنى انشالله في الأيام القادمة ان ازورها مره أخرى

| |