Subject: Italian Language Test - Gabriele Di Leo
From: Gabriele Di Leo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Oct 2019 06:06:44 -0400

| | Foreign Language Screening Test

Name | Gabriele Di Leo
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Apologies and explain to the customer the mistake I made. Politely ask to the customer if is it fine for him to wait a bit more as the restaurant will make his order as first, if not propose to the customer that the order will be fulfilled as soon as possible and that he will receive a refund for the total amount of the bill, if yet he is not happy with any of the solutions ask if he is OK just with a refund.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | After completing high school in electrical engineering and automation in 2014 I moved to London with the purpose to learn a new culture and have some job experience. I been in the restaurant management for almost 2 years and in this 2 years time I have been store manager for 10 months in Crussh Fit Food restaurant near by Oxford circus. Now I'm seeking new work opportunities and life experiences.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La differenza tra un buon ed un eccellente servizio al cliente si differenzia da quanto ci si spinge oltre per aiutare i clienti. Un buon servizio al cliente si limita ad assistere i clienti in maniera educata e professionale aiutandoli con le loro domande; un eccellente servizio al cliente è invece quando ci si spinge oltre le aspettative del cliente e si prevede in anticipo le possibili difficoltà di un cliente ed offrire aiuto con prontezza e professionalità.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Con le mie precedenti esperienze lavorative e training interni al lavoro ho imparato vari modi di gestione dei clienti in varie situazioni diverse quindi ad essere problem solving, sempre pronto ad aiutare, mantenere rapporti professionali con i clienti, multi-tasking, ed aver vissuto per quasi 5 anni a Londra mi ha permesso di imparare a sapermi adattare ad un nuovo stile di vita e ad affrontare nuove sfide.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 10 giorni fa sono ritornato da Chiang Mai, Thailandi, da un viaggio di piacere. Chiang Mai è stata una città per me magica, la città antica è ancora circondata da quel che resta delle mura di difesa di forma quadrata per racchiudere la città al suo interno. Città piena di templi Buddhisti e di gente fantastica sempre pronta ad aiutarti solo per il piacere di farlo, ed il cibo locale è un'esplosione di sapori.

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