Subject: RE: Twilio Technical Issue
From: Robert Cosgrove <[email-masked]>
To: Adrian Fabular <[email-masked]>, Meghan Flanagan <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Mon, 7 Oct 2019 07:37:09 +0000

@[email-masked]<mailto:[email-masked]> – Our agents in Cebu, Philippines are having issues with Twilio. According to their Account Manager:

  1.  Calls are suddenly cutting off (inbound and outbound) after a few minutes of talking to our customers.
  2.  The “Answer” button is not working at times and the calls are then dropping.

Agent affected with this technical issue:

  *   Rei.Kojima
  *   Shumpei.Yagi

Please advise
Robert

From: Adrian Fabular <[email-masked]>
Sent: Monday 7 October 2019 08:31
To: Robert Cosgrove <[email-masked]>; Meghan Flanagan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Subject: Twilio Technical Issue

Hi Robert,

Our JP agents now are experiencing some technical issues with Twilio. For some reason, calls are suddenly cutting off (inbound and outbound) after a few minutes of talking to our buyers.

Agent affected with this technical issue:

  *   Rei Kojima

  *   Shumpei Yagi

I have checked our Twilio softphone and I can tell that we are using the updated one. There are even times that the "ANSWER" button is not clickable. Here's the screenshot.

Please advise
Drei