Subject: Twilio Technical Issue
From: Adrian Fabular <[email-masked]>
To: Robert Cosgrove <[email-masked]>, meghan flanagan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Mon, 7 Oct 2019 00:31:27 -0700 (MST)

Hi Robert, 

Our JP agents now are experiencing some technical issues with Twilio. For some reason, calls are suddenly cutting off (inbound and outbound) after a few minutes of talking to our buyers. 
Agent affected with this technical issue: 
Rei Kojima 
Shumpei Yagi 
I have checked our Twilio softphone and I can tell that we are using the updated one. There are even times that the "ANSWER" button is not clickable. Here's the screenshot. 

Please advise 
Drei