Subject: Re: LSM Joining Case Test - Rishabh Tandon
From: Rishabh Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Oct 2019 05:45:49 -0400

| | LSM Joining Case Test

Name | Rishabh Tandon
E-mail | [email-masked]
Phone Number | (110051) 9818382663
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | in this blurb the perfect resolution is provided to the customer which is required in customer service,however there may be some few statements which we have to add to acknowledge customer's query like if i've understood you correctly you are looking for the tickets in your hotel room .sorry to keep you waited but it has already been sent so you will be recieving it within 2-3 days,if not please contact us any time to share your valuable feedback.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service is something which is appropriate in every aspects like in terms of resolution ,active listening,convincing ,paraphrasing
but in great customer service we actually have to put ourself in customer's shoes so as to provide 100% resolution and to understand customer's query

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