Subject: Re: LSM Joining Case Test - sarika Sharma
From: sarika Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Oct 2019 07:16:43 -0400

| | LSM Joining Case Test

Name | sarika Sharma
E-mail | [email-masked]
Phone Number | (91) 9717550565
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would choose Blurb 1 as this suffices all needs of the customer along with detailed information. The opening is with a greeting to customer congratulating him for the Ticket approval. This also  confirms customer address details and thus shows extra effort from representatives end in helping customer. This options gives assurance to customer that though the event organisers are a different team, still they are there to help and support as and when needed.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is just addressing said need of the customer. However a great customer need ensures the the unsaid needs or queries that customer may have are also  resoled on first call r email. Creating a wow experience for a customer by listening to him patiently, understanding his concern and then paraphrasing what we have understood or not correctly  gives a great impression to customer.

| |

You can edit this submission and view all your submissions easily.