Subject: Test Mail - 1234 - Your order (ticket.cf_order_no)
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 04 Oct 2019 10:25:30 +0000

<p>Dear Customer,</p><p><br></p><p>Thank you for your patience. This email is following your complaint about delay in your order (Order# (ticket.cf_order_no)). </p><p><br></p><p>We would like to sincerely apologise for this delay. We have investigated the problem, and our warehouse is working to rectify this problem shortly. </p><p><br></p><p>We expect to have an answer for you on this within 3 days.</p><p><br></p><p>We understand that you expect a high level of service from our company, and we are very sorry that on this occasion we did not live up to the high standards. Kindly allow us 3 days to get back to you on this.</p><p><br></p><p>Thank you for your patience and continued cooperation.</p><p><br></p><p>Customer Services<img id="cursor" width="0" height="0" rel="cursor" style="display: none"></p><p>(ticket.cf_site)<br></p><p>(ticket.cf_cp_subbrand)<br></p>