Subject: Re: LSM Joining Case Test - Manish Jha
From: Manish Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Oct 2019 04:10:48 -0400

| | LSM Joining Case Test

Name | Manish Jha
E-mail | [email-masked]
Phone Number | (011) 9711686303
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is most suitable as the buyer is asked to provide address of hotel where he or she is going to stay. This is required because buyer has informed about travelling to the event venue within two days. Link provided only in this blurb is another reason. Only discrepancy is of spacing which can be easily rectified.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There is difference between good and great customer service. Good customer service satisfies the customer but great customer service motivates the customer to come back. Good customer service is up to the point. Great customer service is also up to the point but passes some extra information without being preachy. Good customer service is for customer satisfaction only but great customer service is for business development.

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