Subject: Re: LSM Joining Case Test - Amit Singh
From: Amit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Oct 2019 04:03:00 -0400

| | LSM Joining Case Test

Name | Amit Singh
E-mail | [email-masked]
Phone Number | (0120) 7042201982
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As the customer is informing us about the movement. Also customer is informing that they will leave in 2 days for the hotel where they will stay before the event.As the tickets are not yet dispatch from the sellers end so that we can update the seller that the customer wil not be available to recieve the ticket at home address so send the tickets directly to the hotel address where they will stay before the event.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | I n good customer service the csutomer are not happy with the resoltuion and in great the customer have provided the full resoltuion to resolve the query of the customer. In good customer service customer can again call because of resoltuion however in great csutomer service customer will not call for the same concern.  In good customer servcies basically agent mistakes are there and in great customer services if there is any mistake done by other agent then we have to resolve the issue and give the resolution to the customer to stop repeat caller for the same issue.

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