Subject: Arabic Language Test - Mohamed Galal Eldin mohamed aly
From: Seeta Seeta <[email-masked]>
To: HR <[email-masked]>
Cc: deeksha <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 1 Oct 2019 23:44:07 -0700 (MST)

Hi Ayushi, 

Fauzan evaluated the test and he ranked the candidate 8 out of 10. 

Regards, 
Seeta Kunwar 

From: "HR" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 2 October, 2019 10:46:24 
Subject: Fwd: Arabic Language Test - Mohamed Galal Eldin mohamed aly 

Hi, 

Please get this test evaluated internally. 

Regards, 
Ayushi Verma 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Mohamed Galal Eldin mohamed aly" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Tuesday, 1 October, 2019 22:20:16 
Subject: Arabic Language Test - Mohamed Galal Eldin mohamed aly 

		Foreign Language Screening Test 	Name 	Mohamed Galal Eldin mohamed aly 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	i will tell the waiting customer that i am sorry for delay and i did a mistake by entering the wrong address and make arrangement to send him his order again as soon as possible 
and we as company are very sorry for this accidental problem and hoping that we didn't 
lose his faith in our company and ask him what he want to do and try to make happen 
if i can and in the end of the call i will tell him that i am sorry again for this mistake and i will try my best to not happen again 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i am 29 years old single was born and raise in Alexandria Egypt i like walking and reading i was graduated from faculty of commerce class of 2012 after that i work as sales man for some time after that i work as customer service and now working as branch account looking for new challenges and to work were i think i can do my best 
and i very good with solving challenges and very good with computers 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمه العملاء الجيده من وجهه نظرى تعتمد على العمل نفسه حيث الهدف المطلوب التحقيقه هو القيام بعملك بدون اخطاء او مشاكل بينما خدمه عملاء الممتازه تعتمد على العميل نفسه بحيث الهدف المطلوب تحقيقه و سعاده العميل تنفيذ مطلباته و عمل على تنفبذ ما سيطلبه العميل فى المستقبل 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	الخبره التى اكتسبتها من اعمالى السابقه التى كانت تطلب العمل مع عملاء جعلتنى قادر على التحدث مع العملاء و الوصل الى مطلباتهم فى اقل وقت و باعلى كفاءه بجانب التعليم و المهارات الشخصيه بعتقادى ان هذا يؤهلنى لخدمه العملاء 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	من افضل المدن التى سافرت اليها هى مدبنه اسوان حيث انها مدبنه تجمع بين جمال الطبيعه و التراث الحضارى كانت الرحله الطويله التى استمرت اكثر من عشره ساعات جميله و ممتعه للغايه من المناظر الجميله المتنوعه من صحراء و خضره و مياه النيل حتى الوصول الى اسوان ثم القاء ببعض الاصدقاء الذين يقيمون هناك ثم المناظر الطبيعه لحقول القصب مع ارتفاع درجه الحراره نهارا بينما فى الليل كان الجو جميل معتدل الحراره مع نسمات الهواء العليله و التنزه بالمركب فى النيل ليلا مع الموسيقى النوبيه الاصيله و الجلوس ليلا مع اللاهالى امام بيت بعد المغرب يخرج اصحبه للجلوس امام المنزل للسمر و كلام وضحك حتى الصباح فى الصباح زياره المعابد و المتاحف المفتوحه و الاثار العملاقه و االتقاط الصور التذكاريه اما عن الطعام الجميل الذى كان مفاجاءه سعيده بالنسبه الى الطعم المختلف الحار نسبيا الذى عشقته اما عن الاهالى فكانت تجربه جديده للتعامل مع اناس اصحاب طيبه و رجوله و خفه دم بعض الاحيان بلغه غريبه علمت بعد ذلك انه اللغه النوبيه التى يتكلم بها ولكن لا تكتب حيث انها لغه قديمه توارثتها الاجيال و يتعلمها الصغر مع اللغه العربيه فى سن صغيروهى فى مجمل الامر كانت تلك الرحله اول رحله اقوم بها واعتقد بنسبه كبيره انها كانت من امتع الرحلات بالنسبه الى و كانت السبب الرئيسى فى حبى للسفر و التعرف على اماكن جديده و اللقاء باشخاص مختلفه