Subject: [Training Update] Wrong Tickets
From: CS Training <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 1 Oct 2019 14:24:20 +0000

Hi both,

we have made a small adjustment to the wrong tickets process - however, this is more to be seen as a presenter note.

The following image has been added to all slides where we advise the agents to ask the buyer to keep the tickets with a partial refund:

  *   It is important for you to highlight on these slides that the agents are asked to give the customer a deadline come back to.

The OLS has been updated.

Kind regards,

Jana