Subject: French Language Test - Vijaylaxmi DALIAH
From: Vijaylaxmi DALIAH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Sep 2019 08:48:50 -0400

| | Foreign Language Screening Test

Name | Vijaylaxmi DALIAH
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all I shallgreet him or her and apologise.The phone conversation can be as follows:

Good afternoon/evening Sir/Madam

I am really sorry and apologise  for this unfortunate situation.I have looked into this issue and found out that the address had been wrongly recorded.I really apologise for this mistake.
Please Sir/Madam,I am having a fresh pizza  for you and have it delivered directly to your place immediately.I shall monitor personally and ensure  that my despatch boy deliver the pizza to you as soon as possible.
I am also ensuring that as from now address recording be repeated twicw with the customer to avoid such mischaps happening in the future.
I apologise once again Sir/Madam and am very grateful to you for your understanding.
Thank you again

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I was born and raised in Mauritius and my ancestors came from India.I am Mrs Vijaylaxmi Daliah(Ruby).I am married with two children who are working in England.

I have studied up to University level completing qualifications in Accountancy.I also did my MBA from the University of Newcastle Australia.I have been an auditor in Mauritius in the National Audit Department .

I had to stop working in the audit office so as to accompany my husband abroad dubai and  also delhi ,bangalore and ranchi for the past three years.I was working as a French translator/teacher in bangalore.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Customer Service c'est le service clientèle.

Un bon service c'est de s'assurer que le client soit toujours satisfait du produit qu'il a acheté.Faut toujours être aimable et souriante.

Un meilleur service clientèle va audela du bon service.C'est a dire que le client a droit à un service personalisé.Etre à l'ecoute et comprendre mieux ce que veux le client afin de lui donner le meilleur de ce qu'il attend de nous.
Faut toujours creer cet expression
de "wow" du client pour un service ou un produit obtenue.De ce fait on est assurè que le client est satisfait.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1)Ma langue maternelle a toujours été le français.
2)Je parle et j'ecris également l'anglais .
3)Je possède des qualifications de haut niveau en français de même qu'en anglais.
4)Je me familiarise tres facilement avec les gens autour de moi.
5)Vu que mes grand parents viennent de l'inde et que je suis familier avec la culture , l'integration dans un lieu de travail en Inde serait sans problème pour moi.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Deux semaines de cela j'étais en visite à Leeds en Angleterre .
Une trés belle ville.Les grandes rues étaient bordées de fleurs de toutes les couleurs.Une veritable splendeur.
Le temps était trés bon et il ne faisait pas trop chaud. Se ballader dans les rues était trés plaisant.
Il y avait aussi un grand lac avec un grand jardin .Le lac était trés paisible et les gens étaient assis en train de lire un livre ou d'autres marchaient tranquillement le long du lac.Un paysage trés paisible.
La ville de Leeds est franchement tres jolie et paisible.J'aime bien Leeds et j'espère bien y retourner un jour.

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