Subject: Re: (23130901 - Japan vs Ireland - Rugby World Cup 2019 - 2445989 - 28/09/2019 16:15 (Local) -Fukuroi, JP- Fan Seller - wrong ticket or correct ticket)
From: Cebu.Inbox <[email-masked]>
To: Rei Kojima <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, tasuku yamamoto <[email-masked]>, Adrian Fabular <[email-masked]>
Date: Sat, 28 Sep 2019 02:37:59 +0000

Hi Rei,

In this case, it is fan seller's fault that he did not have listing no. of both Wheelchair and concession child tix.

Please follow wrong tix process asap

Thank you!
Sandy

________________________________
From: Rei Kojima <[email-masked]>
Sent: 28 September 2019 01:39
To: Cebu.Inbox <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; tasuku yamamoto <[email-masked]>; Adrian Fabular <[email-masked]>
Subject: (23130901 - Japan vs Ireland - Rugby World Cup 2019 - 2445989 - 28/09/2019 16:15 (Local) -Fukuroi, JP- Fan Seller - wrong ticket or correct ticket)

Hi all

Can you please advise for this case ?
Time to event is 6 hours only.

Buyer claimed wrong ticket and provided us a proof.
He purchased wheelchair seat for adult but received wheelchair seat for child.
I checked listing note , there are no listing note.
I checked official website , there are different wheelchair seats for adult and child.

Kind Regards,
Rei