Subject: (23130901 - Japan vs Ireland - Rugby World Cup 2019 - 2445989 - 28/09/2019 16:15 (Local) -Fukuroi, JP- Fan Seller - wrong ticket or correct ticket)
From: Rei Kojima <[email-masked]>
To: cebu inbox <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, tasuku yamamoto <[email-masked]>, Adrian Fabular <[email-masked]>
Date: Fri, 27 Sep 2019 18:39:55 -0700 (MST)

Hi all 

Can you please advise for this case ? 
Time to event is 6 hours only. 

Buyer claimed wrong ticket and provided us a proof. 
He purchased wheelchair seat for adult but received wheelchair seat for child. 
I checked listing note , there are no listing note. 
I checked official website , there are different wheelchair seats for adult and child. 

Kind Regards, 
Rei