Subject: Automated Emails
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 27 Sep 2019 12:11:31 +0000

Dear Mustehsan,

We want to set-up some automated emails on our side on FD which we want to be sent out based on some rules to let the customers know that we are still working on their request, and thank them for waiting patiently.

The emails would be designed and customised in a way that when customers get them, it would not look like an automated email, but like an email coming personally from an agent,

This would help us a lot with CSAT, as the customers wont feel ignored. Also they won't create multiple tickets and contact us again on other channels like Chats/Phone calls - overall bringing you cost savings.

We will do this exercise at our end, after your approval.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203