Subject: Re: LSM Joining Case Test - shivam bhatia
From: shivam bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Sep 2019 05:17:19 -0400

LSM Joining Case
Test

Name

shivam bhatia

E-mail

[email-masked]

Phone Number

(91) 9119026518

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
selected this blurb as it provides an option to download E-Tickets and gives
additional clarification to ensure the customer receives the  tickets on
time.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

The difference what i feel when i go outside for shopping or i
am on call with a representative is that people have forgotton to emphasize on
customer delight, it reflects that they are doing the job just for the sake of
it. Whether in terms of FCR, ownership ect. I think the only solution to this is
empathy.

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