Subject: Re: Updating Customer Contact number #170400
From: Urvika Chaudhary <[email-masked]>
To: saurabh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Thu, 26 Sep 2019 21:11:51 -0700 (MST)

Hi Sir, 

The Customer facing team (Both email &call centre) cannot update customer's phone number due to security reasons. If the order is placed we can share the updated number to the courier team. However, we cannot change it on the customer's account. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "saurabh" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 26 September, 2019 22:53:26 
Subject: Updating Customer Contact number #170400 

Urvika, 

Why can we not help customer update his/her phone number in his online account? Why did we send them to call center? 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203