Subject: Spanish Language Test - LIZBETH PAULINA ROMO LOPEZ
From: LIZBETH PAULINA ROMO LOPEZ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Sep 2019 04:08:48 -0400

Foreign Language
Screening Test

Name

LIZBETH PAULINA ROMO LOPEZ

Whats your first
language

Spanish

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

First I would like to apologise
to the costomer than I will talk with my boss about this situation.

Then I will try to get some kind of discount for the costomer to make him calm
down. I will call to the delivery boy to ask him about the order , and I will
tell him to make delivery on the right address, in case if he has deliverd the
pizza on wrong address, I Will have a make another order for the clinte and send
it for delivery.

And I will put more attention at the time of talking further orders

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I'm from
México city I have 24 years old. I'm a nurse, I was working in Hospital
generals in Mexico City during 4 years, I started a Ingenering in Communication
multimedium for 2 years but I left  it because I love to learn new lenguages
and different kind of cultures, so I started to travel around the world, Like
India, China,USA etc...I traveled to USA and I was working with Indian people.
I met my husband in India , there years ago we started our business in Mexico
City Import and Export Indian things.

So we just moved to India because of family issue of my husband.

So I'm looking for some work.

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

La
diferencia es la calidad y calidez que tienes con tu cliente, la empatía con el
consumidor .

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

1.-Tengo experiencia laboral en distintas áreas

2.-Tengo experiencia trabajando en Estados Unidos de América con personas de
distintas nacionalidades.

3.-Tengo gran facilidad para hablar con las personas de manera efectiva.

4.-Actualmente hablo mi lengua madre Español, Inglés e hindi
(conversacional)

5.-Tengo todo lo necesario para cumplir y superar las expectativas en este
empleo.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

He viajado a lo largo de la India por bastantes meses, pero hay
una ciudad que en lo particular me gusta mucho,es la ciudad de Nueva Delhi,
tiene muchos contrastes culturales, sabores culinarios ,colores, actividades
recreativas, etc...

Está ciudad tiene su encanto, las personas han sido muy agradables y cálidas
conmigo.

Caminar y encontrar de todo un poco en cada lugar .He podido viajar al rededor
de todo el norte de la India, pero siempre regresaría a Nueva Delhi por su
diversidad.