Subject: Re: Request to Connect Jira and FD
From: Mustehsan Siddiqui <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Saurabh Dadu <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 25 Sep 2019 11:26:32 +0000

Thanks Mahmoud.

Please check with tech & get the FD API whitelisted.

@Saurabh Dadu<mailto:[email-masked]> – Once this is successfully updated, Mahmoud will update all of us.

Regards,
Mustehsan

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Date: Wednesday, September 25, 2019 at 2:59 PM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Saurabh Dadu <[email-masked]>, Jessie Caparas <[email-masked]>
Subject: RE: Request to Connect Jira and FD

Hi @Mustehsan Siddiqui<mailto:[email-masked]>,

Integration done, below are sync updates,

Mahmoud

From: Mustehsan Siddiqui <[email-masked]>
Sent: Wednesday, September 25, 2019 2:45 PM
To: Saurabh Dadu <[email-masked]>; Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Subject: Re: Request to Connect Jira and FD

Hi @Mahmoud Emadeldin Mahmoud Elsayed<mailto:[email-masked]>,

Please check the configuration feasibility.

Regards,
Mustehsan

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, September 25, 2019 at 2:03 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Request to Connect Jira and FD

External email sender, please take precaution.
Dear Mustehsan,

As you can see that escalations are now spiralling out, to streamline how tickets are managed, I request you to please connect your FD with Jira.

This way, everytime there is an action on a Jira ticket, it would come up in FD as well, and re-open the ticket for the agent.

You will find instructions on how to do it here. Please get this done on priority.

https://marketplace.atlassian.com/apps/1220105/freshdesk-jira-connector?hosting=cloud&tab=overview

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
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