Subject: Re: Procedure for partial refunds
From: Mustehsan Siddiqui <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Jessie Caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 25 Sep 2019 11:00:40 +0000

Hi @Saurabh Dadu<mailto:[email-masked]>,

This issue is related to SADAD, these refunds cannot be processed back to SADAD due to few limitations. Hence the approval is required on these cases.

Ideally in SADAD related refunds are handled by Malik, who acts as a SPOC for these type of issues. I would suggest your support team to have a refresher session on SADAD, conducted by Malik. We believe the team is still confused with the entire process around SADAD and a refresher session will help improvise to tackle the scenarios.

@Urvika Chaudhary<mailto:[email-masked]> please align with @Malik Ismail<mailto:[email-masked]> to have a session. I would suggest to include Seeta as well.

Regards,
Mustehsan

From: Saurabh Dadu <[email-masked]>
Date: Wednesday, September 25, 2019 at 12:13 PM
To: Jessie Caparas <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Subject: Procedure for partial refunds

External email sender, please take precaution.
Dear Jessie,

We feel that we need to further streamline the process for refunds. Please see the case in trailing mail below.

Facts of the case:

  1.  Customer received partial order - as already confirmed (we only shipped 4 of 6 items).
  2.  Customer paid with SADAD
  3.  We proposed MyCredits back to customer
  4.  Customer does not want MyCredits and wants refund back to card
  5.  Amount of refund is about AED 309
  6.  Agent raised request for refund through JIRA
  7.  The gentleman answering JIRA ticket requested

     *   Approval from WH
     *   Approval from Concept head
For such cases where the refund is because of unfulfilled order and we know it from Hybris, can we please eliminate the step of going to WH, and Concept head to process manual refund?

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Abhishek Chugg <[email-masked]>
Sent: 25 September 2019 1:32 PM
To: Saurabh Dadu <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Partial Refund Concern

Hi Sir,

Please find the details of the ticket wherin customer is looking for the partial refund as Cash on to their Account as payment made through SADAD.

Tiket No : 136671
Order No. : 6441738051
Jira Ticket : REL-66817

Regards,
Abhishek Chugg
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