Subject: Request to Connect Jira and FD
From: Saurabh Dadu <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Wed, 25 Sep 2019 10:03:44 +0000

Dear Mustehsan,

As you can see that escalations are now spiralling out, to streamline how tickets are managed, I request you to please connect your FD with Jira.

This way, everytime there is an action on a Jira ticket, it would come up in FD as well, and re-open the ticket for the agent.

You will find instructions on how to do it here. Please get this done on priority.

https://marketplace.atlassian.com/apps/1220105/freshdesk-jira-connector?hosting=cloud&tab=overview

Saurabh Dadu
LiveSalesman
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