Subject: 回覆: (22923116 - Rakuten Open Tennis Championship 2019 - First Round - 3513115 - 01/10/2019 11:00 (Local) - Tokyo, JP - Power Seller Broker - JP - Issue)
From: Jack Huang <[email-masked]>
To: Bailey Ho <[email-masked]>, Cebu.Inbox <[email-masked]>
Cc: Adrian Fabular <[email-masked]>, Urvika Chaudhary <[email-masked]>, Rei Kojima <[email-masked]>
Date: Wed, 25 Sep 2019 07:37:58 +0000

Hi Team,

Confirmed the tickets got reshipped.
Recorded via CSR + contacted the buyer.

Thanks,
Jack

________________________________
寄件者: Jack Huang <[email-masked]>
寄件日期: 2019年9月25日 10:55
收件者: Bailey Ho <[email-masked]>; Cebu.Inbox <[email-masked]>
副本: Adrian Fabular <[email-masked]>; Urvika Chaudhary <[email-masked]>; Rei Kojima <[email-masked]>
主旨: 回覆: (22923116 - Rakuten Open Tennis Championship 2019 - First Round - 3513115 - 01/10/2019 11:00 (Local) - Tokyo, JP - Power Seller Broker - JP - Issue)

HI Team ,

Confirmed the buyer's tickets are on the list.
Have updated the address to reship.

Will forward the new TN to the buyer once tickets reshipped.

Thanks,
Jack

P.S. The returned envelop of this order shows the address number is 205.
       Have reported to Sean to ask the broker please do not put the old address on the envelop again.

________________________________
寄件者: Bailey Ho <[email-masked]>
寄件日期: 2019年9月25日 10:15
收件者: Cebu.Inbox <[email-masked]>; Jack Huang <[email-masked]>
副本: Adrian Fabular <[email-masked]>; Urvika Chaudhary <[email-masked]>; Rei Kojima <[email-masked]>
主旨: Re: (22923116 - Rakuten Open Tennis Championship 2019 - First Round - 3513115 - 01/10/2019 11:00 (Local) - Tokyo, JP - Power Seller Broker - JP - Issue)

@Jack Huang<mailto:[email-masked]> please assist, JP return, thanks.

Best Regards,

Bailey Ho

CSAPAC Customer Facing Team Lead
Team Leader : Geoffrey Hassett

________________________________
From: Cebu.Inbox <[email-masked]>
Sent: 25 September 2019 09:58
To: Bailey Ho <[email-masked]>
Cc: Adrian Fabular <[email-masked]>; Urvika Chaudhary <[email-masked]>; Rei Kojima <[email-masked]>
Subject: Re: (22923116 - Rakuten Open Tennis Championship 2019 - First Round - 3513115 - 01/10/2019 11:00 (Local) - Tokyo, JP - Power Seller Broker - JP - Issue)

Hi Bailey,

Buyer was not at home to accept parcel, parcel returned and is with our JP return team.

Buyer informed resend tix to the same address as previous:

144-0043
東京都大田区羽田1丁目6-3 FYFVC

Can you please inform APAC JP return team about this and update buyer new TN?

Event 6 days away

Thank you!
Sandy

@Rei Kojima<mailto:[email-masked]> When reporting for resend, please include buyer confirmed correct address. Thank you! 🙂

________________________________
From: Rei Kojima <[email-masked]>
Sent: 25 September 2019 01:08
To: Cebu.Inbox <[email-masked]>
Cc: Adrian Fabular <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: (22923116 - Rakuten Open Tennis Championship 2019 - First Round - 3513115 - 01/10/2019 11:00 (Local) - Tokyo, JP - Power Seller Broker - JP - Issue)

Hi all

The buyer informed that she was not able to receive the ticket when tickets delivered.
Seller is p-seller and Japan Post has already sent tickets back to seller.

Can you please forward to APAC Return Team for assistance?

Regards ,
Rei