Subject: Arabic Language Test - Abu Zafar
From: Abu Zafar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Sep 2019 03:05:51 -0400

| | Foreign Language Screening Test

Name | Abu Zafar
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all i will cheak the status if there is mistake by me i will excuse to the customer. Then suddenly call to piza deliver boy if he is near to his location i will send the correct address and do oder to piza boy to deliver the piza as soon as possible to the customer. I will order to deliver boy to contact the customer and take help to know location by the customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

EDUCATION:Hafiz(Memorization of holy Qur&#039;an) Session 2006,Institution:Madrasa Islamia,Darbhanga Bihar.Exam:10th, Session 2007-2009,Institution:Bihar State Madrasa education bord,patna(Bihar, india). Exam :12th, Session 2009-2011,Institution:Bihar State Madrasa education bord,patna (Bihar,India).Exam :Alim(B.A Arabic Hons) Session :2011-2014,Institution:Maulana Mazharul Haque Arabic and Persian University, Patna.Exam:Diploma in Arabic language and litrature,Session:2016,Institution :jamiatul Imam Wali Ullah,Moradabad(UP).
OTHER ACHIEVEMENTS
100 hrs English Studies:English language Clinic Makarim, Nagar lucknow,U.P India.
Got Best speaker for Arabic speach.
SKILL:English to Urdu, English to Arabic, Arabic to urdu and vice versa
LANGUAGE
Arabic,English,Urdu and Hidi(speaking,writing and reading)

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

good customer is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression and greate customers that you understand what their needs are. accept that some people won&#039;t want your products and concentrate on building relationships with those who do. help people - even just letting a customer know about an event that you know they&#039;re personally interested in is helpful.

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Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I will do the work and deliver exceptional results.
‌i will fit in beautifully and be a great addition to the team.
‌i possess a combination of skills and experience.
‌i will make customer look smart and make his life easier.
I‌ will work honostly and truly.
‌

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Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Hyderabad city is the capital city of the Indian state of Andhra Pradesh, in the region of Telangana
The city has an estimated population of around 8 million, making it 4th largest city in India , while the population of the metropolitan area was estimated above 9 million. Religiously and culturally, the city is united with Hindus, Muslims and Christians.
Hyderabad city is known for its rich history, food and its multi-lingual culture, both geographically and culturally.
Founded in the year 1591 by fifth Qutb Shahi Ruler Muhammad Quli Qutb Shah.
The original city of Hyderabad was founded on the banks of river Musi. Now known as the historic old city, home to the Charminar, Falaknuma Palace, Chowmallah Palace and Makkah Masjid, it lies on the southern bank of the river.
Hyderabad and Secunderabad are twin cities, separated by the Husain Sagar (bound by the &#039;Tank Bund&#039;), a man made lake made during the time of Ibrahim Qutb Shah in 1562
What makes Hyderabad such a special destination is its multi-cultural mix of people.
There are four languages in Hyderabad: Hindi, Deccani-Urdu, Telugu and English. English is the language of business and administration, and is widely spoken and understood. Most Hyderabadis are bilingual, and speak their mother tongue as well as English.
With this mixture of people, Hyderabad is also a mixture of religions. Hyderabad’s skyline boasts the distinctive minarets of mosques, intricate figurines of Hindu temple gods, beautiful Churches and distinctive architecture of Gurudwaras. The main religions are Hinduism, Islam, Christianity and Sikhism.
Hyderabad has a well-founded reputation as one of the safest cities in the world. Crime rates are very low and the streets are safe to walk in any time of the day or night. However, I do recommend that visitors to my city take the normal precaution of keeping their valuables in a safe place at all times.
The Andhra Pradesh Government has and will continue to be vigilant in ensuring that Hyderabad remains safe. It has stepped up security measures at key installations and other sensitive places. The Government has also made it known that extremism originating from religion or race has no place in Hyderabad and it will not hesitate to take action against any extremist or terrorist groups or individuals

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