Subject: Portuguese Language Test - Victor Pavani
From: Victor Pavani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Sep 2019 13:47:32 -0400

| | Foreign Language Screening Test

Name | Victor Pavani
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In that situation, i will offer some discount on his order, or offer some present without cost in order to make him buy again in some near future.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Victor Pavani, formed in computer technician, made a 4 year english course, actually i'm going to college doing administration, worked with sell and attendance for 6 months.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A diferença entre o bom e o ótimo, é como você faz a leitura de seu cliente no momento crítico para assim poder ofertar a melhor solução para o problema do mesmo.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Hiperativo
Estudioso
Comunicativo
Atencioso
Inovador

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Viagem somente uma vez ao exterior, para orlando nos estados unidos, adorei conhecer a cultura e poder exercer meu inglês.
Fora esta cidade, viajei para algumas no brasil como, são paulo, gramado, florianópolis,natal, campinas, curitiba, goiás.

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