Subject: Portuguese Language Test - Artur camisole Maquina
From: Artur camisole Maquina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Sep 2019 04:54:36 -0400

| | Foreign Language Screening Test

Name | Artur camisole Maquina
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After realising that I entered a wrong a dress I should ask for forgiveness,then I will inform the customer that I entered an incorrect adress, after talking to the cuter I will call my delivarence man to tell him and give a correct adress , then ask again the cuter if can wait for some few minutes since the deliverance man is nearly to reach and make a good bussing es with him and make a discount in order for the customer not to loose hope and trust the pizza Hut,after that I will ask for more forgiving ssh and ask his or her family to visit our pizza Hut since we offer good quality for more makerting advatisement of our pizza.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Artur N.C.Maquina was born in 1983,son of Mr Fiel Maquina and Mrs Isabel Camilo,all Angolan by nationality.
I did my education in Republic of Zambia from grade 1 to grade 11 and I did my grade 12 in Angola just to have a Angolan school certificate since my Zambian certificate I lost it.
I worked as a sales manager with Pep a south African shop for 2 years and I also worked with Indian embassy as interpreter for 6 years in Luanda / Angola.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A differença entre o bom e melhor apoio ao cliente:
Bom é funcionario sem mal a presentação no serviço.
Melhor apoio ao cliente é funcionario seminars mal presentaçao ou queixas no local de trabalho qui ajuda a melhorar a qualidade no serviço

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Tenho capacidade de ser o melhor trabalhador na area de melhor apoiante no seeviço e gosto de competir e aprender com novos disafios com colegas e amadurecer ainda com outras experencias da vida.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Eu gostei de ficar em Lusaka a cidade capital da Republica da Zambia , e a cidade de livingstone aonde gostei muito com as cachueras e as quedas do rio e as maravilha e a belesa qui la se encontra,a propria cultura e as paisasem tambem me deixo muito satisfeito. Sobre a capital da Zambia a cidade é tao limpa e uma cidade cheio de turistas de todo mundo vindo de pontos different como turistas e bom hoteis para todos boa alimentaçao e o povo Sao tao carinhosos qui aconselho para irei visitar sem problema nenhum .e a cultura de la os sobas tambem ajudam em acolher os visitante para mostrar as paisajem mas lindas e area mas divertida da cidade.tambem em termo de segurança é muito bom nada de mal porqui a policia esta em todos canto da cidade em termo de transport todo bem organisado dependo de onde ques ir ha sempre trasnportes disponivel para qualquer hora.vendo na educaçao tambem estao a densenvolver cada dia qui passa porqui vi algons vindo da Namibia e Africa do sul sem problema nenhum.

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