Subject: Need a list of Departments
From: Seeta Seeta <[email-masked]>
To: Saurabh <[email-masked]>
Cc: jessie caparas <[email-masked]>, Urvika Chaudhary <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Sun, 22 Sep 2019 04:44:50 -0700 (MST)

Hi Sir, 

Please find the attachment for escalation matrix of UAE/KSA. 

Below are the Kuwait escalation details: 

Ø Courier : Posta plus 

Department 	

Email 	

Contact Number 	

Contact Reason 

Customer Support 	

[ mailto:[email-masked] | [email-masked] ] 	

[ callto:+971 4 701 8600 | +971 4 701 8600 ] 	

All Support 

Operations 	

[ mailto:[email-masked] | [email-masked] ] 	

[ callto:+971 4 701 8600 | +971 4 701 8600 ] 	

Operation Queries 

Accounts 	

[ mailto:[email-masked] | [email-masked] ] 	

[ callto:+971 4 701 8600 | +971 4 701 8600 ] 	

Invoice Queries 

Escalation: 

1 st – Ahmad Chamseddine – Regional Commercial Manager ( [ mailto:[email-masked] | [email-masked] ] ) 

2 nd - Ahmad Helmy – Sales Director ( [ mailto:[email-masked] | [email-masked] ] ) 

Ø WH 

All the warehouse related queries 	

Email 

Midhun Madhu 	

[ mailto:[email-masked] | [email-masked] ] 

Ø Finance Issues 

Email 

Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 

Please let me know if anything else required. 

Regards, 
Seeta Kunwar 

From: "Saurabh" <[email-masked]> 
To: "jessie caparas" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 22 September, 2019 16:45:47 
Subject: Re: Need a list of Departments 

Hi Jessie, 

Thanks - Seeta/Urvika - please respond, make sure you CC everyone. 

Jessie - please add or correct the list they send us. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Jessie Caparas <[email-masked]> 
Sent: 22 September 2019 4:42 PM 
To: Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Cc: Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: RE: Need a list of Departments 

Hi Saurabh, 

Please do check with your team. 

The escalation matrix has been shared with them. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Saurabh Dadu [mailto:[email-masked]] 
Sent: Sunday, September 22, 2019 3:10 PM 
To: Mustehsan Siddiqui <[email-masked]> 
Cc: Urvika Chaudhary <[email-masked]>; Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: Need a list of Departments 

External email sender, please take precaution. 

Dear All, 

I require a list of ALL the departments or third parties along with territories and reasons for which a ticket could be on third party hold. 

Example: 

Aramex UAE - Return pick up request, delayed delivery follow-up, incomplete delivery, mis-delivery, pick-up status follow-up etc. 

Conloc UAE 

Fetcher KSA 

SMSA KSA 

I am trying to streamline how third party tickets from our side would be handled, trying to cut time and smoothen the flow. 

Please provide this ASAP, if possible today. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 
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