Subject: Italian Language Test - Simon Bigarelli
From: Simon Bigarelli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Sep 2019 15:40:43 -0400

| | Foreign Language Screening Test

Name | Simon Bigarelli
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I apologize the costumer saying that, unfortunately, an issue occurred and the order was delivered to the wrong address but, no panic it's my pleasure to help. I will ask him to hold and I will call the delivery partner to change the address. I will delivery again the order then. Will be only about few minutes more with my apology and the order will be at yours. This is more or less what I will say to the customer. Also, if possible, I would like to adjust the order price or offer some credit directly to the account of the eater.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I collected a diploma in social services and then I studied law, but, never worked as a lawyer. After 7 years in the UK, working as a host and a recruiter, I collected all the certificates needed to teach and I became a teacher in the same private school, but with the new role of an Italian teacher.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un grande servizio al cliente è svolto da una persona che ha la capacità di mettersi in empatia con il cliente stesso, dando, nella maniera più professionale possibile, un servizio mirato e competente senza mai perdere di vista la priorità: assistere in maniera intelligente, sincera e competente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Sono una persona molto paziente.
Empatia per me è la chiave delle relazioni.
Conosco le sfumature della lingua italiana e i registri linguistici da utilizzare
Capisco le persone
Amo lavorare in team, ma del gruppo tento di esserne il leader

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Adoro viaggiare e tutto il mio percorso lavorativo passa attraverso varie esperienze di lavoro all'estero. Ho lavorato e vissuto da 1 a 3 anni, in base ai contratti a: cape Town, Maringá, Lisbona, Funchal, Londra, Barcellona. Ne avrò dimenticata qualcuna

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