Subject: 回覆: (21884734 -Japan vs Ireland - Rugby World Cup 2019- 2445989 - 28/09/2019 16:15 (Local) - Fukuroi, JP - Power Seller Broker PL - the buyer selected option 1 - keep the wrong ticket and partial refund but the payment team informed me that we can gi...
From: Cebu.Inbox <[email-masked]>
To: Adrian Fabular <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Rei Kojima <[email-masked]>
Date: Tue, 17 Sep 2019 23:36:00 +0000

Hi Rei,

Buyer has the option to keep the wrong tickets with partial refund or get a full refund.

The reason why PT pushed back here is that we can see the customer asked for a full refund on the last email they sent to us.

To ensure that buyer is not misunderstanding the options, PT wants us to confirm with the buyer again whether they'd like to keep the tickets with a partial refund or get a full refund without tickets.

Please confirm with the buyer again, then escalate to PT.

Thank you!
Yi
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寄件者: Adrian Fabular <[email-masked]>
寄件日期: 2019年9月17日 上午 11:15
收件者: Cebu.Inbox <[email-masked]>
副本: Urvika Chaudhary <[email-masked]>; Rei Kojima <[email-masked]>
主旨: Fwd: (21884734 -Japan vs Ireland - Rugby World Cup 2019- 2445989 - 28/09/2019 16:15 (Local) - Fukuroi, JP - Power Seller Broker PL - the buyer selected option 1 - keep the wrong ticket and partial refund but the payment team informed me that we can gi...

Hi @all,

The buyer has chosen to keep the wrong ticket with a partial refund. Can we please inform payment team on this?

Thanks,
Rei

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From: "Rei Kojima" <[email-masked]>
To: "Adrian Fabular" <[email-masked]>
Sent: Tuesday, September 17, 2019 7:10:52 PM
Subject: (21884734  -Japan vs Ireland - Rugby World Cup 2019- 2445989 - 28/09/2019 16:15 (Local) - Fukuroi, JP - Power Seller Broker PL - the buyer selected option 1 - keep the wrong ticket and partial refund but the payment team informed me that we can give the buyer full refund)

Hi Drei

Can you please check this case and ask inbox?

The buyer has received wrong ticket and the buyer selected option 1 (the buyer keeps the tickets and get partial refund) and i escalated to payment team.
Payment team replied and said "Can you please confirm with the buyer thart they will be keeping the tickets received and will attend that event as in thier correspondence they asked for full refund as well as requesting option 1."

Regards,
Rei