Subject: Fwd: (21884734 -Japan vs Ireland - Rugby World Cup 2019- 2445989 - 28/09/2019 16:15 (Local) - Fukuroi, JP - Power Seller Broker PL - the buyer selected option 1 - keep the wrong ticket and partial refund but the payment team informed me that we can give the buyer full refund)
From: Adrian Fabular <[email-masked]>
To: Cebu Inbox <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Rei Kojima <[email-masked]>
Date: Tue, 17 Sep 2019 04:15:25 -0700 (MST)

Hi @all, 

The buyer has chosen to keep the wrong ticket with a partial refund. Can we please inform payment team on this? 

Thanks, 
Rei 

From: "Rei Kojima" <[email-masked]> 
To: "Adrian Fabular" <[email-masked]> 
Sent: Tuesday, September 17, 2019 7:10:52 PM 
Subject: (21884734 -Japan vs Ireland - Rugby World Cup 2019- 2445989 - 28/09/2019 16:15 (Local) - Fukuroi, JP - Power Seller Broker PL - the buyer selected option 1 - keep the wrong ticket and partial refund but the payment team informed me that we can give the buyer full refund) 

Hi Drei 

Can you please check this case and ask inbox? 

The buyer has received wrong ticket and the buyer selected option 1 (the buyer keeps the tickets and get partial refund) and i escalated to payment team. 
Payment team replied and said "Can you please confirm with the buyer thart they will be keeping the tickets received and will attend that event as in thier correspondence they asked for full refund as well as requesting option 1." 

Regards, 
Rei