Subject: Re: LSM Joining Case Test - VARDHAN SHARMA
From: VARDHAN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Sep 2019 05:35:48 -0400

| | LSM Joining Case Test

Name | VARDHAN SHARMA
E-mail | [email-masked]
Phone Number | (91) 9999350524
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select blurb 2 because in this blurb it has been assured to customer that he would get his tickets in a week leading up to the event, and also we told about the usual practices of event organisers of issuing a ticket very close to the event. He has also been guided to track the status of his order i.e ticket.

Since he is travelling in two days for the event, it has been told in the blurb to add travel address and expected departure date as soon as possible so that we make sure that tickets are shipped to the right place.

We have also told customer to ensure that contact number is correct so that we can easily coordinate if required.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD CUSTOMER SERVICE is we are doing our job and meeting the expectations of customer in a timely manner. We are not taking additional steps to make customer more satisfied/happy.

Whereas

GREAT CUSTOMER SERVICE is apart from our job we are going out of the box to create a WOW moment for the customer, exceeding the expectations of customer that may sometimes encourage customer to write a decent review about customer service associate. It aslo helps to make a customer loyal to business.

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