Subject: Re: Japanese Language Test - Romeo Balingcongan
From: tasuku yamamoto <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Tue, 17 Sep 2019 00:21:20 -0700 (MST)

Hi Urvika 

Good. It's Native level. 

Regards 
Tasuku 

From: "Urvika Chaudhary" <[email-masked]> 
To: "tasuku yamamoto" <[email-masked]> 
Sent: Tuesday, 17 September, 2019 12:46:54 
Subject: Fwd: Japanese Language Test - Romeo Balingcongan 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, September 16, 2019 4:59:07 PM 
Subject: Japanese Language Test - Romeo Balingcongan 

		Foreign Language Screening Test 	Name 	Romeo Balingcongan 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will politely admit and apologize for my mistake. Then I tell the customer that I will call the delivery man and instruct the correct address. If there is a company policy to redress the error like a free pizza or something, I will also instruct the delivery man to include the free pizza or whatever company policy stipulates. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I graduated from Mindanao State University with B. S in Mechanical Engineering degree. Completed academic requirements for PH. D. In Energy Engineering at the University of the Philippines but did not finish my dissertation because I went to Hokkaido University in Japan for Doctor of Engineering. However, I also was not able to complete my dissertation on time. 

I was a faculty member in Mechanical Engineering at my Alma Mater from 1973 when I graduated until 2000. 

In July 2000, I was hired as administrative manager by Tokiwa Optical Philippines, a Japanese firm. I resigned in October 2002 but was retained as consultant until March 2003. I was hired as translator, interpreter and material development specialist by N-pax Inc. which was a software development joint venture between Japanese and Filipino businessmen. I was requested by the Vice-President of Philippine Kenko Corporation Plastics Division to become production manager and help turn the company around so I resigned from N-Pax and joined the company in April 2006. I was able to help turn the company around in six months. 

In 2007, I went to the United States to teach high school for seven years. 

I came back in 2014 to attend to my parents who were critically ill and worked as free lance translator and interpreter. My last contract was an annual contract with Accenture Inc. that was renewed twice as Japanese translator and interpreter. I was the senior translator responsible to ensuring quality by reviewing and editing translation works of junior translators. 

I am now back to being full time free lance translator interpreter. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	優れた顧客サービスは、高品質の顧客サービスを礼儀正しく敬意を持って迅速に提供し、顧客が本当に必要としているものに非常に敏感です。 悪い顧客サービスは単に良いサービスの反対です。 ただし、キーワードは、顧客が必要としているものと顧客が本当に必要としているものに対する感度です。 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	私は25年以上にわたって翻訳と通訳を行っています。日本に6年間住んでいました。その上、7年間に渡って日本会社で働きました。ですから、日本の文化や習慣をよく理解しています。 とはいえ、最も重要なのは、 よい顧客サービスを提供できるように、私は他の人のニーズや感情に非常に敏感です。 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	札幌は北海道最大の都市です。 近代的な都市生活に必要なすべての設備を備えた近代的な都市です。 

札幌は良い気候と美しい景色に恵まれた美しい街です。天気は一年中涼しく、夏の観光地になっています。毎年2月に開催される雪祭りでは、世界の多くの国の人々や企業が参加する国際大会で知られています。日本でトップ5の州立大学の1つである北海道大学の本拠地です。また、日本で最も有名なビールの一つであるサッポロビールの工場は札幌にあります。だからこそ、札幌最大の公園である大通公園では、年間最も賑やかなフェスティバルの1つである10月ビールフェスティバルが開催されます。もちろん、日本で最も興味深い場所の1つであるすすきのが札幌にあることは言うまでも必要ありません。 

私は、北海道大学で燃焼工学の研究員として1988年から1994年までそこに滞在しました。私の専門分野である燃焼工学で多くのことを学んだだけでなく、日本の文化、伝統、習慣も多く学びました。 

私の札幌滞在の最初の年から最後の年まで、留学生はとてもよく扱われました。 日本の文化とおもてなしを紹介するために、頻繁にパーティーが開かれました。 多くの家族が私たちを1週間のホームステイに迎えてくれ、町の近くの興味深い場所に連れて行ってくれました。 彼らは伝統的な日本料理を用意しました。 しかし、私にとって、もっと大切なことは、彼らは私たちを家にいるように感じさせ、受け入れました。