Subject: 回覆: 22945321 - Kim Hyun Joong - 3930373 - 07/09/2019 19:00 (Local) - Hong Kong, HK - Power Seller - event is postponed)
From: Cebu.Inbox <[email-masked]>
To: Adrian Fabular <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Rei Kojima <[email-masked]>
Date: Tue, 17 Sep 2019 04:29:58 +0000

Hi all,

I can see that the event is tagged as Postponed but not cancelled.

Checked on the event organizer's Facebook page (https://www.facebook.com/dshowhongkong/posts/2365940653534865?__tn__=-R) and found that they haven't announced the new date.
EDM will tag the event as Cancelled/ Rescheduled once further update is announced.

At this point, we do not request a full refund for the buyer as there's still a possibility that tickets are still valid for the new date and buyer can use the same tickets to attend the rescheduled event.

We usually advise buyers that we're still confirming the information about event's cancellation and once it's confirmed, we will contact them.

Thank you!
Yi
________________________________
寄件者: Adrian Fabular <[email-masked]>
寄件日期: 2019年9月17日 上午 03:22
收件者: Cebu.Inbox <[email-masked]>
副本: Urvika Chaudhary <[email-masked]>; Rei Kojima <[email-masked]>
主旨: 22945321 - Kim Hyun Joong - 3930373 - 07/09/2019 19:00 (Local) - Hong Kong, HK - Power Seller - event is postponed)

Hi Team,

- Please advise if we need to escalate this for refunds. The link shown below that organizers will be refunding those existing bookings.

Thanks,
Drei

________________________________
From: "Rei Kojima" <[email-masked]>
To: "Adrian Fabular" <[email-masked]>
Sent: Tuesday, September 17, 2019 10:01:08 AM
Subject: (22945321   - Kim Hyun Joong - 3930373 - 07/09/2019 19:00 (Local) - Hong Kong, HK - Power Seller - event is postponed)

Hi Drei
Can you please check this case and flag to Cebu inbox?

This event has been postponed.
Normally , we do not refund for postponed but event organizer has started refunding

this is official website.

https://www.hyun-joong.com/bbs/board.php?bo_table=NOTICE&wr_id=92<https://protect-eu.mimecast.com/s/dFNYCXLAyhngDKRU6W_tH?domain=hyun-joong.com>