Subject: Italian Language Test - Valentino Volpi
From: Valentino Volpi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Sep 2019 15:44:25 -0400

| | Foreign Language Screening Test

Name | Valentino Volpi
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I soon explain to the customer that i'm very sorry, his pizza is coming but we had some problems with the order, i made a mistake with the address and i hope that it is not a serious problem. At the same time i will make another pizza and send it to the customer immediately.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I was born in a small town in southern part of italy, with three sisters ,my mother and father were furriers. I went to primary and secondary school in my small town.After high school i moved to milan to work for a fashion company, Costume National,starting with fabric archive ,then becoming responsible of the research and development of fabric design.h
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Ritengo di grande importanza perché un servizio clienti sia ottimo la massima attenzione alla cortesia con il cliente, avere sempre presente che il cliente ha ragione, velocità e perfezione nell'esecuzione

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

La mia pazienza: elemento indispensabile per gestire ogni inconveniente con il cliente
Ho la capacità di rimanere calmo in ogni situazione
La mia cortesia mette a proprio agio il cliente
Velocità e precisione nell'esecuzione
Ottima capacità nel risolvere problemi

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ho viaggiato da giovane in Grecia, ci sono stato diverse volte in barca a vela, visitando sia le isole ioniche che le cicladi, tra le città maggiori ricordo Atene. Zara in Croazia e molte città del mio paese. Londra, Barcellona, Manhattan. In NorthAfrica in Marocco Tangieri e chiefchauen.

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