Subject: Japanese Language Test - Julie Gonzales Jr
From: Julie Gonzales Jr <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Sep 2019 07:09:16 -0400

| | Foreign Language Screening Test

Name | Julie Gonzales Jr
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will admit my mistake and ask for an apology to the customer. With regards to the consequences of my mistake, I will base my decision to the existing policies of the company. I would willingly comply to the rules of the company regarding late deliveries and will assure the customer that her order will be delivered and that this situation will never happen again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Julie S.Gonzales Jr.27 years of age,marriage.A resident of Tomas Oppus Southern Leyte.I graduated at Southern Leyte State University with the degree of Bachelor of Science In Industrial Technology Major in Electrical Technology in 2012.I have 3 years work experience In Japan as Electrician/Welder at Mitsubishi Heavy Industry.And 1 year and 4 month as Electrical/Japanese Instructor at Phil Nippon Technical College.And last year i got my license as Register Master Electrician.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 優れたカスタマーサービスは、クライアントに会社が提供すべきものを提供し、優れたカスタマーサービスは会社に期待されるものを超えます。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 私は日本語能力試験3級を持っております、登録済みの電気技師です。私は仕事と人生に対して前向きな姿勢を持っているので、職場への良い追加になります。私は人々志向の個人であり、顧客が望むものを提供するのを支援したいと思っています。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 日本で三菱重工業で働いていたとき、私は東京に多くの場所を訪れました。富士山に登りに行った後、街を歩き回りました。それは多くの高層ビルのございます。夕方時にどこでも町に行くなら沢山店があります.新幹線という乗り物に乗った事がありました。東京にいたことは素晴らしい経験でございした。

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