Subject: FW: Phone codes
From: Meghan Flanagan <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 10 Sep 2019 10:00:46 +0000

Hi All,

Same issue today again - can someone advice if this was fed back to TCP ? Can you please include me in the emails you are sending regarding performance, status codes and absences ? There has been very little communication regarding the account.

Has Leah Seiki's absence been addressed - 4 days of sickness in the last 4 weeks?

Thanks,
Meghan

From: Meghan Flanagan
Sent: Monday, September 9, 2019 5:33 PM
To: Urvika Chaudhary <[email-masked]>; Saurabh Dadu <[email-masked]>; Adrian Fabular <[email-masked]>
Subject: Phone codes
Importance: High

Hi All,

Please note we still have agent logged in this evening - Shumpei has been logged in for 7 hours and Leah has been in Emails for 7 hours. I am aware that we do not have Queue viewer access currently however the agents must pay attention to the Aux codes.

Please confirm once this has been addressed.

Thanks,
Meghan