Subject: Re: Japanese Language Test - April Grace Laguros
From: Urvika Chaudhary <[email-masked]>
To: sayson april90 <[email-masked]>
Date: Mon, 9 Sep 2019 23:14:07 -0700 (MST)

Hi April, 

Kindly redo the test in Japanese Language. Do read the below instructions carefully. 

we have designed an online pre-screening test to check the language proficiency in both English and Japanese. 

Test link- [ https://form.jotform.me/lsmindia/VGL-Language-screening | https://form.jotform.me/lsmindia/VGL-Language-screening ] 

Please follow the below-mentioned steps in order to do the test: 

1. Enter your details. 
2. Select your first language, which will be JAPANESE. 
3. There is a total of 5 questions to be answered. 
4. The first two questions' answers are to be filled in English. 
5. The Last three questions' answers are to be filled in Japanese. 
6. Click on Submit after finishing and finalizing your answers. 

You can expect the test results within a day. 

For any further queries, call or WhatsApp at [ callto:+917042335393 | +918 ] 586037389 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, September 10, 2019 11:23:18 AM 
Subject: Japanese Language Test - April Grace Laguros 

		Foreign Language Screening Test 	Name 	April Grace Laguros 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Thank you for patiently waiting ,Im sorry for the inconvenience we will give some coupons for compensation.May I have again your name and phone number and complete address please. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Presently I am working as an Japanese/caregiver teacher,I teach filipino students whos dreaming to go and work in Japan as a caregiver.I worked before in Japan as a caregiver for two and a half years.I graduated from University of Cebu Banilad Campus and took Bachelor of Science in Nursing,I passed the board exam but I dont have any nursing experience. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	A good costumer service is that you follow the basic rule of being a costumer attendant while a great costumer service is you follow the basic rule with an excemptional service with feeling of satisfaction of the client. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	I am willing to be trained and learn new things.I accept any criticism and take that as an advantage for me in terms of career growth.I am positive and enthusiastic . 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	I have been to Japan for two and a half year and it was a very nice living and working experience.Japan is one of safest and livable sp place in world.The people are very respectful not only to the people but also to the nature ,that is why Japan the place and food are clean.