Subject: Fwd: Japanese Language Test - Yuki Sonoda
From: Urvika Chaudhary <[email-masked]>
To: sadaf jamil <[email-masked]>
Cc: tasuku yamamoto <[email-masked]>
Date: Mon, 9 Sep 2019 23:11:47 -0700 (MST)

Please evaluate 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, September 10, 2019 11:10:41 AM 
Subject: Japanese Language Test - Yuki Sonoda 

		Foreign Language Screening Test 	Name 	Yuki Sonoda 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hello sir, this is Yuki calling from ----Pizza. I would like to deeply apologize for the late delivery. I made a mistake and entered your address incorrectly. 
As our apology, I placed complementary drinks with your Pizza and asked the driver to send it to you ASAP. The delivery fee will also be deducted from the total price. We promise you that there will be no mistakes in your future orders. 
Thank you for ordering from us and we are looking forward to serving you again. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Yuki Sonoda, 25 years old. 
I was born in the Philippines and studied in an International School until I was 10 years old. 
After that, I moved to Japan and graduated from one of the most prestigious universities in Tokyo which is called Rikkyo University. I studied law in my college days and after that, I worked as a receptionist and helped general affairs at Amazon Japan. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	良いお客様対応と最良のお客様対応の違いは、マニュアル通りにサービスを提供するかプラスαで何かを提供できるかの違いです。 
日本では、良いお客様対応だけを求めるレストランは少ないです。 
おもてなしの心を持つ日本人は世界一のサービスを提供することができます。 
おもてなしの心はまさに最良のカスタマーサービスだと私は思います。 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	私は１６歳の頃からアルバイトをはじめ、お客様と向き合ってきました。 
直接お客様と向き合ってきたからこそ自分にしかわからない対応の仕方や工夫をしてきました。 
日本語、タガログ語、英語での対応もできますので、より多くのお客様のことを理解できるかと存じます。 
カスタマーサービスというポジションは責任感も必要ですが、始めたことは最後までやり遂げるという責任感もございますのでこの職業に相応しいです。 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	最近行った街で感動したのはフィリピンのイントラムロスという所です。 
マニラ中心部に近い場所で、移民局も近くにあります。 
イントラムロスはスペインにいるかのような気分にさせてくれます。 
とても古い建物がたくさん並んでおり、馬車に乗って観光をする事ができる街です。 
馬車に乗りながら運転手さんがフィリピンの歴史を話してくれました。 
日本軍がフィリピンに攻撃してきた事を聞いたときはとても心が痛みましたが、歴史についてもっと学ぶべきだと改めて感じました。今度は親も連れて行きたいと思います。