Subject: Re: Japanese Language Test - Yurika Nakano
From: Sadaf Jamil <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Mon, 9 Sep 2019 21:33:54 -0700 (MST)

good 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Sadaf Jamil" <[email-masked]> 
Sent: Monday, 9 September, 2019 16:31:10 
Subject: Fwd: Japanese Language Test - Yurika Nakano 

Please evaluate 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, September 9, 2019 4:22:29 PM 
Subject: Japanese Language Test - Yurika Nakano 

		Foreign Language Screening Test 	Name 	Yurika Nakano 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would first pick up the phone, and tell him, "I am very sorry for the inconvenience. I have entered your address incorrectly and there is no excuse for that mistake. I understand that you are upset, and I will do my best to make up for my mistake. I will process the order again and deliver it to your address and this time, it is complimentary. Is that Okay?" 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Yurika Nakano, 19 years old, currently residing in Parañaque City, Philippines. I am half Japanese - half Filipino. I started to study in Japan in 2008 until 2014, then, I went back here in the Philippines to continue my school. Now, I am in 2nd year of college in Technological Institute of the Philippines as a Civil Engineering. I have no work experience yet but I am willing to learn to gain more knowledge in any industry. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	私にとって、”グッド”カスタマーサービスとグレートなカスタマーサービスに大きいな違いがあります。"グッド"と言うと、カスタマーに適切と専門的なサービスを提供された。"グレート"では、非常に素晴らしいサービスを提供した。 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	私は日本に６年間住んでいました。小学三年生から中学ニ年生まで日本の学校に通いました。私は喜んで、もっと日本の単語と漢字を学びたいです。まだカスタマーサービス業界に働いたことがないけど、専門的にトレーニングする用意があります。それと、素晴らしいカスタマーサービスを提供するのが一番の目的です。 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	フィリピンと言えば、頭に浮かぶのは、ビーチ、人達のおもてなし、そして笑顔いっぱいな人々です。私が行った都市はタガイタイシティーだった。マニラからタガイタイまで約３時間以上かかります。タガイタイではとても綺麗な景色があり、マニラより少し寒いところです。もし、１泊以上したい場合は "Airbnb" のアップをダウンロードするのをお勧めします。安い値段で泊まる場所を得ることができます。それに、とても素敵な景色を眺めます。タガイタイにはたくさん行くところがあります。私の家族とピーポルズパークに馬を乗りに行きました。その後、RSMレストランで食べにいって、お土産を買いに行きました。とても楽しい経験でし�
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