Subject: Fwd: Japanese Language Test - Warren Lapastora
From: Urvika Chaudhary <[email-masked]>
To: sadaf jamil <[email-masked]>
Date: Mon, 9 Sep 2019 21:30:11 -0700 (MST)

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "tasuku yamamoto" <[email-masked]>, "sadaf jamil" <[email-masked]> 
Sent: Monday, September 9, 2019 5:46:25 PM 
Subject: Fwd: Japanese Language Test - Warren Lapastora 

Please evaluate 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, September 9, 2019 5:37:53 PM 
Subject: Japanese Language Test - Warren Lapastora 

		Foreign Language Screening Test 	Name 	Warren Lapastora 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I have to be honest and sincerely apologize to the customer. Then I can offer either a callback or arranged transfer with another agent. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am 37-year-old jobseeker from the Philippines. My specialty is with technical support and IT Helpdesk, but I also have some experience doing accounts payable. I also have secured a Japanese level N3 certificate several years ago. Although I have experience doing email support, I look forward to working in a bilingual sales firm. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	すごいカストマーサービスは、お客さんの立場を理解できるスキルは必要だと思います。 
誰でもメール、電話が受けられますが、ただの口先ではなく、正しくするのは大変難しい。 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	私は、新しいことを学ぶに熱心。 
そして、目標を達成するまでに止まらない。 
一生懸命働くが、一生懸命遊ぶこともできます。 
カスタマーサービスに博識、経験があります。 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	何度も母の故郷にいた。 ただの農場である。 ビジネス地区と比較して派手ではないが、この場所の静けさを愛でることを学んだ。なんか安らぎと満足感を与える。