Subject: Re: Japanese Language Test - Marie Cherry Joyce Amahan
From: Sadaf Jamil <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: tasuku yamamoto <[email-masked]>
Date: Mon, 9 Sep 2019 21:19:31 -0700 (MST)

Hi Urvika 

language is ok but she couldn't answer the 3rd question properly. 

Thanks 
Sadaf 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Sadaf Jamil" <[email-masked]> 
Cc: "tasuku yamamoto" <[email-masked]> 
Sent: Tuesday, 10 September, 2019 09:34:54 
Subject: Fwd: Japanese Language Test - Marie Cherry Joyce Amahan 

Hi 

Please evaluate 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, September 10, 2019 8:41:04 AM 
Subject: Japanese Language Test - Marie Cherry Joyce Amahan 

		Foreign Language Screening Test 	Name 	Marie Cherry Joyce Amahan 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First, I would tell the customer what happened and apologise for the inconvenience it may have caused. Second, update the order with the correct address and reassure to the customer that the pizza will be delivered to the correct address. Lastly, I will consult with my supervisor if there are promos or discounts we can offer to the customer to compensate for the inconvenience. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm Marie Cherry Joyce Amahan 26 years of age. 
I've been with BPO industry since 2011 with several accounts as a Japanese customer service and technical support Representative. 
I studied Junior and Senior high school in Japan. 
Sometimes I translate documents from English to Japanese and vice versa. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	私にとって、優れたカスタマーサービスとの違いは優れた顧客サービスとは、顧客を効率的に支援すること, 優れた顧客サービスは、顧客に余分な努力を注ぐ 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1.カスタマーサービスおよびテクニカルサポートの代表として8年間BPO業界に携わってきました 
2.日本語と英語を知っています 
3.私は仕事を採用することができます 
4.スキルを高めたいので簡単に学ぶことができます 
5.チャンスがあれば、会社に雇用する価値があることを証明できます 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	前述のように、私は日本で中学校と高校を勉強しました 
冬の四季の天気が特に好きです。 
私は日本の交通機関と人々がどのように規律されているかに驚いています。 
私は彼らの食べ物も大好きで、フィリピンに戻って以来、本物の日本のレシピを持っているレストランを探しています。 
機会があれば、また日本に行きたいです。