Subject: Japanese Language Test - Willy Anthony Boluso
From: Willy Anthony Boluso <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Sep 2019 23:32:28 -0400

| | Foreign Language Screening Test

Name | Willy Anthony Boluso
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to the customer and cover up the payment of the mistaken delivery. And I will tell them that we will deliver the goods in the correct address as soon as possible, and it is discounted. Of course, I will take charge of the discounted payment. I will assure that next time i will be careful and this kind of mistake will not happen again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I live in town called “Glan” in Sarangani Province. I graduated High School there in Glan School of Arts and Trades. And I studied Hotel and Restaurant Management in Holy Trinity College of General Santos City but I am Undergraduate because of financial problem. It’s because my father died while I’m still studying in College. That’s why I worked as a trainee in Japan for 3 years. I studied Nihongo (Japanese language) in Calamba, Laguna for 10 months and then went to Japan. I am N3 level of Japanese Language. I learned how to speak Japanese fluently because everyday I worked with Japanese people for 3 years. I worked there as a Electric Equipment assembler in Hitachi Power Business Unit. I spoke to them always so that my knowledge about Japan and Japanese people will expand, and my skills in speaking Japanese language will improve, and I succeeded. That’s all, Thank you!
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | お客さん に ついて、いい仕事 は 大丈夫 ですけど、素晴らしい 仕事 は お客さん の 願望充足 をできます。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

＊私 は お客様 の 文句 と問題 を 対応します。
＊日本語 について、出来れば 話します。
＊日本人 の 生活 と やりかた を 知ってます。
＊お客様 を ちゃんと 助けます。
＊私 の 仕事 を ちゃんと やります。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 日本 で いろいろ な素晴らしい ところ が あります が、底しい しか行かなかった。最初 は 私 の 住んでいた ところ、茨城県の 日立市 です。あっち は 静か です が、きれい な ところです。きれい な 海 も 近いい です。あっち で たま に泳いでました。本当 に 楽しかった です。で、一昨年 のクリスマス は、東京 で 遊びました。東京 は スゴイです。広い し、遊べる ところ が いっぱい あります。東京タワー と スカイツリー に 行きました。スゴイ 景色 がありました。いい きいけん でした。栃木県 で、スノボ をやりたかった から あっち で 練習して スノボ を 底しいできました。それ は ぜったい に 忘れない ことです。本当 に 楽しかった です。日本 に 行った の は いい思い出 です。以上 です。

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