Subject: [Training Update] Wrong Tickets
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Mon, 9 Sep 2019 15:58:27 +0000

Hi all,

Please note that a small change has been made to the Wrong Tickets training. For scenarios where the tickets are comparable/equivalent - the following process applies.

The wrap up reason that must be used in a scenario like this is "Alternative tickets provided by seller".

The OLS has been updated.

Kind regards,

Jana