Subject: [Training Update] Delivery Plans
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Mon, 9 Sep 2019 12:18:05 +0000

Hi all,

In line with the COMMS sent today regarding the implementation of a new DP that covers new mobile ticket delivery plans, the training has now been updated.

In training, please highlight  that the agents should always refer to the steps on the Wiki page should they come across this DP and struggle to solve the case.

The Wiki has been updated as well as the OLS training.

Kind regards,

Jana