Subject: Re: LSM Joining Case Test - Avinash Singh chouhan
From: Avinash Singh chouhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Sep 2019 04:08:50 -0400

| | LSM Joining Case Test

Name | Avinash Singh chouhan
E-mail | [email-masked]
Phone Number | (91) 8917255431
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have choosen blurb 4 because in question customer was asking about time by which customer can get the tickets and the delivery address.Blurb 4 explain detail procedure of changing the delivery address and the way customer can recieve the tickets online plus in the premises customer is staying.In blurb 4 email which replies to customer that how customer can get the tickets physically if customer is not available,he can recieve the ticket through other person by signing it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer services is just making customer happy by providing them solution.But Great customer services is not only making customer happy but adding value to the organisation.Great customer services increases the brand value in the market which helps in adding financial value to the company.Great customer services brings new customer to the company which results in more revenue generation.Thats why most of the company focuses on great customer services.

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