Subject: Re: LSM Joining Case Test - Shivam Rajput
From: Shivam Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 Sep 2019 03:53:56 -0400

| | LSM Joining Case Test

Name | Shivam Rajput
E-mail | [email-masked]
Phone Number | (91) 8285219857
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The Blurb 2 is mentioning the timeframe that almost in the week the customer will receive his/her e -tickets and it is also cleared that event organisers typically issue tickets very close to the event date, very often the week of the event. A good customer service is also shown in the sense that how to track the status of the order and ways to receive the tickets on time with assurance is mentioned. So overall it is a good customer service shown by the agent.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A Good customer service is providing the resolution of the customer's queries and complaints only while a great customer servicecan be said in the sense that making a wow feeling to the customer and making him happy. It means to say that showing empathy and sympathy both to the customer and understanding his problems and concerns as our own. A great customer service can be described as being very polite, helpful, calm, gentle and very patient while helping and solving the customer's problem. There should be no attitude or negativeness or neglection in terms of customer service, then only it will be proved as a great customer service.

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