Subject: Japanese Language Test - Kento Nakamura
From: Kento Nakamura <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Sep 2019 21:05:03 -0400

| | Foreign Language Screening Test

Name | Kento Nakamura
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this case, I would tell truth which I made a mistake to the customer, and if I can, I would give some coupon to the customer as my apology. The reason why I would do is that I wouldn’t order again from the pizza store if I were the customer, however I might order pizza if I get coupons.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I’m Kento from Osaka, Japan.
I have been in Canada to study English and Tourism Management for about 5 years. I love to watch movie and anime, play tennis, video games, and pool, and scuba dive. My personality is friendly and outgoing, but I used to be shy before I move to Canada.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

グッドカスタマーサービスはお客さんが望んでるニーズにちゃんと応える。
グレイトカスタマーサービスはお客さんが望んでるニーズ+‪α‬で応える事だと思います。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

気遣いができる人。
状況を判断できる人。
相手の感情を読み取れる人。
笑顔がいい人。
一見面倒な事でも相手を喜ばせようと思える愛がある人。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

せっかくマカティーにいるので、まだ引っ越してきて1週間も経ってないですが、マカティーの事を話したいと思います。
まず、ビックリしたのが交通量の多さと交通網の悪さです。フィリピン人の人にマカティーに引っ越そうと思うことを相談すると交通量の多さに嫌気がさすよ！っと言われていましたが、急いでる時は余計イライラします。そんなフィリピンですが、フィリピン人は優しい人が多く大好きです。まだ他の街に出歩いた事がないので、いずれ綺麗な場所をもっと見ていきたいと思っています！

| |