Subject: Russian Language Test - Anamika Chandra
From: Anamika Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Sep 2019 05:08:37 -0400

Foreign Language
Screening Test

Name

Anamika Chandra

Whats your first language

Russian

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I will acknowledge the issue and apologize. I will rectify the
mistake & correct the address of the customer. Will give some complimentary
item. Will expedite his delivery, will ensure the customer is happy with the
resolution.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

I am
language expert with native level proficiency in Russian language. I have
studied in Russia’s most prestigious Moscow State University. I have extensive
experience of more than 20 years in the field of linguistics.

I am married and have a son. My husband works  in private sector.

I like to interact with people from different cultural and language background.
I enjoy traveling & good food.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Разница между хорошим и
отличном сервисом клиента является в том
что хороший сервис означает правильное
решение проблем клиента. Отличный сервис
включает ни только правильное решение но и
положительный, качественный  процесс
ведущий к полному удовлетворение
клиента.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

Я самый подходящий кандидат для
этой работы так как я люблю общаться с
разными людьми. Имею навыки быстро
сформировать отношения с людьми. С
удовольствием помогаю решить  их проблемы.
Отлично понимаю психологию и культуру
русских.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

Я очень люблю Москву. Это
один из самых красивых городов мира. Мне
нравится Красная Площадь,Арбат и Ленинские
горы.

Мне нравится ездить в метро. В Москве много
музеев и соборов они прекрасны мне очень
понравились.