Subject: [Training Update] Wrong Tickets
From: Jana Garbe <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Thu, 5 Sep 2019 08:48:55 +0000

Hi both,

We have made a very small change to the Wrong Tickets Training as we realised that we only provide agents with a blurb option to confirm if a buyer accepts a partial refund.

Additionally, if a buyer is going for a voucher – we have now inserted a blurb title to respond with if they accept a voucher.

The OLS has been updated.

Kind regards,

Jana