Subject: Fwd: Japanese Language Test - James Ryan Fernandez
From: Urvika Chaudhary <[email-masked]>
To: tasuku yamamoto <[email-masked]>
Date: Wed, 4 Sep 2019 01:47:23 -0700 (MST)

Evaluatee 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, September 4, 2019 2:06:55 PM 
Subject: Japanese Language Test - James Ryan Fernandez 

		Foreign Language Screening Test 	Name 	James Ryan Fernandez 
Whats your first language 	Japanese 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First, since customer has been waiting on the phone, apologize to him for making him wait, thank the customer for patiently waiting and admit your mistake, sincerely apologize for the delay of his order and tell him the reason of such delay. Assure customer that you are going to take care of his order right away and thank him for understanding you. Offer inconvenience compensation if there is anything free to offer. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am natural born Filipino but I grew up in Japan and finished my primary studies to senior high school in the said country. I took up machineries then. I was with four reputable companies where I adopted the work culture and ethics the Japanese people. I just recently moved here in Philippines. In my stay here, i have worked with Windsgate Phils Software Devt Inc where i learned a lot about the work culture of Philippines, and the company brought me more knowledge about information technology. I have also worked as email support with Global Empire Corporation for Japanese clients and such experience taught me so well about extensive customer centricity. The last company Ive been with here was Webike Philippines where I have worked as Japanese magazine translator. All of these has equipped me to be bold it molded me to be more competitive in terms of career growth. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	真心をこもったサビースをお客様に提供すること。 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1.お客様目線で仕事をすること。 
2.お客様を不快な気分にさせないこと。 
3.出来るだけ、お客様の問題を開通すること。 
4.周りの仕事仲間と助け合うこと。 
5.元気良くお客様に対応すること。 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	セブ島に来てまだ一年ぐらいですけど、セブ南部に愛車のバイクで行きました。セブ市から約5時間ぐらいでした。少し疲れたんですけど、道端のいろんな屋台によって、いろんな食べ物を食べました。カルカルのチェチャロンが結構美味しいかったです。あのカリカリに油で揚げられた豚の皮はビールにとても合うと思います。いや、ハイボールにも合うな。日本のカラハイみたいな感じです。そのあとはアイランドホッピングをしました。ウミガメと色とりどりな魚が見れて最高でした。今度は北部に行こうかなと思っています。またいろんなな経験が出来ると思うのでお楽しみにしています。