Subject: Re: LSM Joining Case Test - Arun Aggarwal
From: Arun Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Sep 2019 03:29:57 -0400

| | LSM Joining Case Test

Name | Arun Aggarwal
E-mail | [email-masked]
Phone Number | (+91) 8802283629
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Actually, I selected this blurb because i think that is the appropriate answer of the customer query and the customer will be happy to get this reply from us.
1.we appologies for this particular problem of you, we will ensure you that we arrange the tickets on time without any further delay.
2.We are happy to say that we will send your tickets as soon as we get from the event organozer.
3.Yes sure sir we can delivered your tickets to your hotel address, please provide us the accurate address of your hotel.
4.Please make sure that your phone number is correct in case we need to contact you or the courier partner.
5.When your courier will dispatch you will get instant email with tracking number.Then you can easily track the carrier delivery progress.
6. I hope you will get the proper answer of your concern and you have a great time at Lady Gaga.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.As we all know customer is like a God for us,So first we need to understand the concern or requirment of the customer then give the accurate answer for that.
2.Everytime we need to give the ensurance to the customers that he/she will no need to worry for anything.
3.We need to give proper service to the customer by contacting with them and timely update to them.

So, according to me there is a only difference between good and great customer service is that if customer give you good rating than you need to contact to the customer and ask any bed thing of us than need to work on that. On second side, if customer gives you excellent rating it means you provide everything to the customer what they need and that is the great customer service.

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